{"xsrfToken":"288869e9db73631948fc01bd5ee150e2e9024407_lout","branding":{"id":"3","key":"litsm","name":"Lumiant Support Desk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de7300","headerLinkHoverBGColor":"#de7300","headerBadgeColor":"#de7300"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/89712672-c298-422a-adf8-51e702dc1859/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYjdjMDgyYS03NmIwLTQyODUtYTU4ZC05NTZmZDAwMTQ5MTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg5NzEyNjcyLWMyOTgtNDIyYS1hZGY4LTUxZTcwMmRjMTg1OSI6WyJyZWFkIl19LCJleHAiOjE3ODQ3MTU3MjQsIm5iZiI6MTc4NDcxNTEyNH0.CEa5kymlwq1Xxjc1xoxlZzMZ6-_bODSRRz0iqDySf1U&client=eb7c082a-76b0-4285-a58d-956fd0014915&mode=fit","logoId":"89712672-c298-422a-adf8-51e702dc1859","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Lumiant Help Hub","sharedPortalName":"Lumiant Help Hub","userInitialAnnouncementHeader":"Important Notice: Lumiant is Closing Down","userInitialAnnouncementMessageWiki":"<p>Lumiant Pty Ltd (Subject to Deed of Company Arrangement) is no longer able to provide services, and the Lumiant platform is being suspended from around 29 June 2026.</p>\n<p>If you would like to request a copy of your practice data, please email team@lumiant.io before 1 July 2026. Customers who opt in will receive a secure link to their data extract, with access available for 7 days between approximately 6–12 July 2026.</p>\n<p>If you have any questions about the offboarding process, please contact team@lumiant.io.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Lumiant Help Hub","sharedPortalName":"Lumiant Help Hub","announcementHeader":"Important Notice: Lumiant is Closing Down","announcementMessage":"Lumiant Pty Ltd (Subject to Deed of Company Arrangement) is no longer able to provide services, and the Lumiant platform is being suspended from around 29 June 2026.\n\nIf you would like to request a copy of your practice data, please email team@lumiant.io before 1 July 2026. Customers who opt in will receive a secure link to their data extract, with access available for 7 days between approximately 6–12 July 2026.\n\nIf you have any questions about the offboarding process, please contact team@lumiant.io.","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#743ccf","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/39d337a9-b09a-4be5-bac2-cf06e37db674/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYjdjMDgyYS03NmIwLTQyODUtYTU4ZC05NTZmZDAwMTQ5MTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM5ZDMzN2E5LWIwOWEtNGJlNS1iYWMyLWNmMDZlMzdkYjY3NCI6WyJyZWFkIl19LCJleHAiOjE3ODQ3MTU3MjQsIm5iZiI6MTc4NDcxNTEyNH0.nPM4sF8m2SydcrXyQ1MrqVVgVyybR28eJe8aS_0oSXA&client=eb7c082a-76b0-4285-a58d-956fd0014915&height=300&mode=fit","bannerMediaApiFileId":"39d337a9-b09a-4be5-bac2-cf06e37db674","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#743ccf","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"3","key":"litsm","projectId":10039,"serviceDeskId":3,"name":"Lumiant Support Desk","description":"<p>You can raise a request to the Lumiant Support Team using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"180","name":"Client Household Management Request","descriptionHtml":"","callToAction":"Client Household Management Request","introHtml":"<p>Use this form to request changes to a client household in Lumiant, including deleting, deactivating, delinking, splitting, merging, or updating household records following a separation or the passing of a client.</p>","icon":10516,"iconUrl":"https://support.helphub.lumiant.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[6],"key":""},{"id":"80","name":"Data Feed Support - Yodlee","descriptionHtml":"","callToAction":"Data Feed Support - Yodlee","introHtml":"<p>Need help connecting, or troubleshooting Yodlee? Select this to request assistance.</p>","icon":10598,"iconUrl":"https://support.helphub.lumiant.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10598","groups":[9],"key":""},{"id":"79","name":"General Enquiry","descriptionHtml":"","callToAction":"General Enquiry","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://support.helphub.lumiant.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[6],"key":""},{"id":"114","name":"HALO Help","descriptionHtml":"","callToAction":"HALO Help","introHtml":"<p>Request support for anything related to HALO, including setup, access, results, embedding, or troubleshooting.</p>","icon":10778,"iconUrl":"https://support.helphub.lumiant.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10778","groups":[6],"key":""},{"id":"77","name":"Integration support - Xplan, Salesforce etc","descriptionHtml":"","callToAction":"Integration support - Xplan, Salesforce etc","introHtml":"<p>Need help configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://support.helphub.lumiant.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[9],"key":""},{"id":"76","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://support.helphub.lumiant.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[8],"key":""},{"id":"23","name":"Login Issues (Unable to Access Lumiant)","descriptionHtml":"<p>Please complete the below details to allow our team to investigate and assist.</p>","callToAction":"Login Issues (Unable to Access Lumiant)","introHtml":"<p>If you’re unable to log in to Lumiant, use this form for assistance.</p>","icon":10518,"iconUrl":"https://support.helphub.lumiant.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[8],"key":""},{"id":"78","name":"Report an Issue (Something Not Working)","descriptionHtml":"","callToAction":"Report an Issue (Something Not Working)","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://support.helphub.lumiant.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[6],"key":""},{"id":"15","name":"Request a license to be added to your Lumiant account","descriptionHtml":"","callToAction":"Request a license to be added to your Lumiant account","introHtml":"<p>Request a new license and/or user to be added to your Lumiant account</p>","icon":10517,"iconUrl":"https://support.helphub.lumiant.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[8],"key":""},{"id":"73","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://support.helphub.lumiant.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[6],"key":""},{"id":"22","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://support.helphub.lumiant.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"16","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://support.helphub.lumiant.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"21","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://support.helphub.lumiant.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"18","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://support.helphub.lumiant.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Common Requests"},{"id":8,"name":"Logins & Accounts"},{"id":9,"name":"Integrations & Data Feeds"}],"orderMapping":{"9":[80,77],"6":[78,180,114,73,79],"23":[78,77],"8":[23,15,76],"22":[73],"10":[18]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"30f68a12-d52f-3637-8d90-53307466bccc","appLinkName":"","appLinkUrl":"","spaceKey":"testzendes","spaceName":"Lumiant Help Desk","spaceUrl":"","isServer":false},"labels":[],"projectKey":"LSD","serviceDeskId":3,"kbLinkDomainURLs":["https://support.helphub.lumiant.io","https://finlife.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYjdjMDgyYS03NmIwLTQyODUtYTU4ZC05NTZmZDAwMTQ5MTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTg1NDQ4OTYzMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg0NzE2MzI0LCJuYmYiOjE3ODQ3MTUxMjQsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.77XbB9RLgwXh4haBNBgBBM8qU9dx3ynkAhm9CsGkUX8","targetCollection":"upload-user-collection--854489632","endpointUrl":"https://api.media.atlassian.com","clientId":"eb7c082a-76b0-4285-a58d-956fd0014915","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"kbPage":{"id":1620771219,"title":"Terms of Use [Legal and Compliance]","url":"https://support.helphub.lumiant.io/rest/servicedesk/knowledgebase/latest/articles/view/1620771219","space":{"key":"testzendes","name":"Lumiant Help","id":1620901894},"serviceDeskIds":[3,74,141],"appLinkId":"30f68a12-d52f-3637-8d90-53307466bccc","idInString":"1620771219","projects":[{"projectId":10039,"serviceDeskId":3,"portalId":3}]}}